1. The regulations define the rules for providing services, liability, and staying on the premises of the Hotel and are an integral part of the agreement, which is concluded by checking in the registration book, as well as by making a reservation or paying a deposit or the entire amount for the stay at the Hotel. By performing the aforementioned actions, the Guest confirms that they have read and accept the terms of the Regulations.
2. The regulations apply to all Guests staying at Hotel Polonia.
3. The regulations are available for review at the hotel Reception and in every hotel room.
4. A hotel room is rented for hotel days.
5. The hotel day lasts from 1:00 PM to 11:00 AM the next day.
6. A request to extend the hotel day should be reported by the Guest to the reception as soon as possible. The Hotel may refuse to grant the request to extend the stay in case of full occupancy or if Guests do not comply with the applicable regulations.
7. The Hotel reserves the right to refuse to extend the Guest’s stay at the Hotel if full payment for the current stay has not been made. The basis for checking in a Guest is to present a photo ID to the Reception staff.
8. A hotel guest cannot transfer the room to third parties, even if the period for which they paid has not expired.
9. Persons not checked in at the Hotel may stay in the guest’s hotel room only with the staff’s consent in the presence of the guest.
10. The Hotel may refuse to accept a Guest who grossly violated the Regulations during a previous stay, in particular by causing damage to hotel property or the property of Guests, damage to the person of a Guest, hotel employees, or other persons staying at the Hotel.
11. A hotel guest loses previously negotiated discounts and promotions if during the current and previous stay they grossly violated the Regulations (smoking in the room, soiling the room beyond general usage rules, using more beds than registered guests in the room) and do not settle bills on time.
12. The Hotel reserves the right to pre-authorize a credit card or collect a cash deposit upon check-in in the amount of the entire stay.
13. A reservation is considered guaranteed if a prepayment of 20% of the value is made within 7 days from the reservation date. Lack of a deposit may result in the cancellation of the reservation.
14. In case of not canceling the room reservation by 6:00 PM on the day of arrival or if the Guest does not arrive on the scheduled date, the deposit is not refunded.
15. If the Guest resigns from the stay during the hotel day, the Hotel does not refund the fee for that hotel day.
16. The Hotel provides services according to its category and standard.
17. In case of reservations regarding the quality of services, the Guest is asked to report them immediately to the Reception, which will allow employees to improve the standard of services provided.
18. The Hotel is obliged to ensure Guests:
    1. conditions for full and unrestricted rest,
    2. safety of stay, including the confidentiality of information about the Guest,
    3. professional and courteous service in all services provided at the Hotel,
    4. cleaning the room and performing necessary repairs of devices during the Guest’s absence, and in their presence only if they wish so.
19. Additionally, at the Guest’s request, the Hotel provides the following services free of charge:
    1. providing information related to the stay and travel,
    2. wake-up call at a designated time,
    3. storage of money and valuables in the hotel deposit during the Guest’s stay at the Hotel, subject to point 28 of the Regulations,
    4. storage of the Guest’s luggage,
    5. ordering a taxi.
20. Children under 12 years of age should be on the Hotel premises under the constant supervision of legal guardians. Legal guardians are financially responsible for any damage caused by children.
21. The hotel guest bears full financial responsibility for any damage or destruction of the Hotel’s equipment and technical devices caused by their fault or the fault of visiting persons. The Hotel reserves the right to charge the Guest’s credit card for damages caused after their departure.
22. In case of violation of the Regulations, the Hotel may refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the Hotel’s requests, settle the payment for existing services, pay for any damages, and leave the Hotel.
23. Each time a Guest leaves the room, for safety reasons, they should turn off the TV, turn off the lights, turn off the taps, and lock the door with a key.
24. The Hotel has a statutory lien on items brought by the Guest to the Hotel in case of delay in settling the payment for the stay or non-payment for services rendered.
25. The Hotel is responsible for the loss or damage of items brought by persons using its services to the extent specified by the provisions of the Civil Code.
26. The Guest should notify the Reception of any damage immediately after it is discovered.
27. The Hotel is liable for the loss or damage of money, securities, valuables, or items of scientific or artistic value only if these items were deposited in the hotel deposit.
28. The Hotel reserves the right to refuse to accept items of high value, significant amounts of money, items threatening safety, and large items that cannot be placed in the deposit.
29. The Hotel is not responsible for damage or loss of a car or other vehicle belonging to the Guest, items left in it, and live animals.
30. Personal belongings left in the hotel room by a departing Guest will be sent to the address indicated by the Guest at their expense.
31. If no instructions are received from the Guest regarding the return of left items, the Hotel will store these items at the owner’s expense for three months, after which they will become the property of the Hotel. Food items will be stored for 24 hours.
32. The Hotel observes quiet hours from 10:00 PM to 7:00 AM.
33. Guests have the right to file complaints if they notice deficiencies in the quality of services provided.
34. All complaints are accepted by the Reception.
35. A complaint should be submitted immediately after noticing deficiencies in the standard of services provided.
36. The Hotel accepts the presence of animals. Animals may stay on the Hotel premises for an additional fee. However, the animal’s owner is obliged to keep it in such a way that it does not pose a threat to other Guests and staff. The Guest is obliged to remove any waste left by the animal on the Hotel premises.
37. Smoking is strictly prohibited in the Hotel and its immediate surroundings, except in designated areas.
38. Hotel rooms cannot store dangerous goods—firearms and ammunition, flammable, explosive, and illuminating materials.
39. The Guest agrees to the storage and processing of personal data in accordance with the Personal Data Protection Act (Journal of Laws of 2002, No. 101, item 926, as amended) by Hotel Polonia Zbigniew Koczwara, ul Obr. Pokoju 28 Namysłów, for purposes necessary for the Guest’s stay at the Hotel, and for the Guest’s use of other services provided by the Hotel. The Guest has the right to access and correct their personal data.
40. Excessive noise, causing unpleasant odors, or other things that disturb, harm, or irritate other Hotel Guests are prohibited on the Hotel premises.
41. Guests are not allowed to make any changes to hotel rooms and their equipment, except for minor rearrangements of furniture and equipment that do not affect their functionality and safety of use.

HOTEL POLONIA MANAGEMENT